FAQ
Orders
No, we do not sell live brine shrimp eggs due to customs regulations that restrict the international shipping of perishable goods.You can buy it at offline aquarium stores.
Currently, we primarily sell our products to the United States. If you have specific needs for purchasing in other countries, please contact us, and we will do our best to assist you.
Our product detail pages include usage instructions. Most products come with a user manual. If you still have questions, feel free to contact our customer service team via live chat (we’re always here to help!).
Shipping
No, we do not sell live brine shrimp eggs due to customs regulations that restrict the international shipping of perishable goods.You can buy it at offline aquarium stores.
Currently, we primarily sell our products to the United States. If you have specific needs for purchasing in other countries, please contact us, and we will do our best to assist you.
Our product detail pages include usage instructions. Most products come with a user manual. If you still have questions, feel free to contact our customer service team via live chat (we’re always here to help!).
Returns
Items can be returned or exchanged within 14 days of receipt, provided they are unused and in their original packaging. Please contact our customer service team to initiate a return and receive a Return Authorization (RA) number.For the complete return policy please see the Returns page
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any shipping costs incurred. Depending on the nature of the issue, we may request that you provide photos or videos of the problem to help us better understand the situation and expedite the resolution.
Account
You can update your account information, including address and contact details, by logging into your account on our website and accessing the “My Account” section. If you need further assistance, feel free to contact our customer service team.
Currently, we do not offer loyalty discounts. However, we are actively planning for this feature. If loyalty discounts become available in the future, we will notify you promptly.